Warranty- Crossofrevelation.com guarantees that our jewelry is authentic and genuine.- Crossofrevelation.com guarantees a 21-day trial period if you are not satisfied with our products. - Crossofrevelation.com guarantees a safe shopping experience for you, and for your financial information. Please refer to our Privacy Policy page for more information. We care for our customers, and their shopping experience. We strive to provide the highest quality service, the best return policy and warranty for our fine jewelry. Our Customer Service department features highly trained individuals who are there to help if any problems do occur. Please refer to our Warranty, Privacy Policy and Return Policy pages for specific information on warranty, returns, and the privacy of your shopping experience. Please do not hesitate and give us a call or send us an email if you have any questions or concerns regarding our products, our service or our website. If you feel that information on our website is misrepresented We try our best to provide you with the best possible pictures of our jewelry, but there may be size or color difference because of different monitors and computers. Fine Jewelry Limited 90-day Warranty All jewelry purchased from Crossofrevelation.com is covered by warranty for 90-days against manufacturing defects (based upon our inspection). All jewelry is genuine and authentic. It is coated with Rhodium, 14k or 180k gold and sterling silver. All weights, and sizes and other item specifications listed on the website are approximate unless otherwise noted. In case of a manufacturing defect, we will exchange the item for a new one within 90 days of the purchase. The jewelry contains original water and soil from the Holy land without any preservatives, and may be subjected to changes in color, texture and/or fumes. 3 rd party repair or any modification of the item voids the warranty. Examples of manufacturing defects would be the following: a broken lobster clamp, or a chain with an open link. Obvious damage to the chain such as pulling and ripping is not a manufacturing defect and will not be covered. WE DISCLAIM ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Return Policy We accept returns and exchanges within 21 days of receipt. Returned items must be in new/unused condition and include all original paper work. If applicable, all security tags and labels must also be intact. Refunds will be issued in the original form of payment. Items not returned within 21 days of receipt will be eligible for exchange only. Please contact our Customer Service Department for this information. If you are unable to contact us by phone regarding a return, please write to customerservice@crossofrevelation.com In the event that your item arrives damaged or defective, please contact our Customer Service Department immediately. Please do not accept packages that show extensive damage or tampering. If an item was damaged during shipping, all insurance claims will be handled through the carrier. All returned merchandise is carefully inspected for damage including but not limited to: scratches, dents, dirt, signs of wear, etc. An item is considered to be in new /unused condition if there are no signs of wear, scratches, or any of the above listed attributes. Additionally, all applicable security tags and labels are present. We reserve the right to reject an item deemed unfit for re-stocking. We cannot accept items that show any indication of use. Please note: All returned items are subject to a 10% re-stocking fee, which will be deducted from the refund. Additionally, any applicable shipping costs are also non-refundable unless the item arrived damaged, or an incorrect item was received due to shipper error. Misinformation provided by the customer is solely the liability of the customer, and does not facilitate or qualify a refund for shipping costs. Items that that have been engraved or re-sized (even by us), or modified in any way cannot be returned. Special orders are also non-returnable. Return Instructions: · Satisfy all of the above requirements. · USA Expedited (2-4 business days). · Contact our Customer Service Department with all the necessary information. You may also request email confirmation of the return address. · Return the item(s) to the address provided upon contacting us. DO NOT send items to any other address other than the return address provided by our Customer Service Department. · Returned items
may be shipped by the carrier of your choice. However, it is strongly
recommended that an additional service such as insurance or delivery
confirmation be added. |